2 Year Warranty

2-Year Warranty

Your purchases at Pendim are backed up by our 2-year warranty, there's no extra charge for you!

Why do we do that?

Because we stand by the products we offer.
We are a dealer offering high-quality own brand products.
We take greatest care to offer quality products only. If a product does not meet our quality standards, we won't include it in our catalogue, no matter how cheap it is or how well that manufacturer's other products sell. Our quality control and our repair workshop ensure the best possible quality for you and the fastest possible help in cases of failure.

Are there exceptions?

Perishable items such as strings, drumsticks, mallets, batteries (also rechargeable ones), tubes, bulbs and crossfaders are of course not returnable. Signs of wear are only covered if they occurred despite appropriate care or because of demonstrably bad workmanship. In other words: even  an expensive trumpet looks pretty bad after a while if you don't wipe off sweat and spit. We're very obliging, but neither we nor the manufacturer can be held responsible for inappropriate care.

What if something is broken?

Before you return an item, please contact us on pendim99@hotmail.com or pendimonline@gmail.com. Our warranty is valid for all purchases since 1 March 2015. You don't need any papers except your invoice number. Please contact our customer service team in the first instance as they can advise the next best possible step.

What if something is beyond repair?

A product that is beyond repair is exchanged for a new product. If the same model is not available anymore, we'll offer you an alternative product in the same price range or will refund the full amount you paid. That's right, even toward the end of your 2-year warranty period.  However, this naturally applies to proper usage of the unit or article purchased.

Any questions?

If you have questions, remarks or want to suggest improvements,  we're always listening and help as best as we can. Please contact us on one of our emails. Thanks a lot!

Your contacts in cases of warranty claims

Email: sales@pendim.com